| 000 | 01019nam a2200337 a 4500 | ||
|---|---|---|---|
| 001 | 019385546 | ||
| 003 | UkOxU | ||
| 005 | 20221213114114.0 | ||
| 008 | 111212s2018 ii a b 001 0 eng | ||
| 010 | _a2011051073 | ||
| 015 |
_aGBB206136 _2bnb |
||
| 020 | _a9789353160777 | ||
| 020 | _a9353160774 | ||
| 035 | _a(Uk)016014479 | ||
| 040 |
_aStDuBDS _beng _cStDuBDS _dUk |
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| 041 | _aeng | ||
| 042 | _aukblsr | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.Z45 2013 |
| 082 | 0 | 0 |
_223 _a658.8 _bSER 2018 |
| 245 | 1 | 0 |
_aServices Marketing : _bintegrating customer focus across the firm / _cValarie A. Zeithaml ... [et al.]. |
| 250 | _a7th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill Irwin, _cc2018. |
||
| 300 |
_axxxvi, 582 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. _9910 |
|
| 650 | 0 |
_aCustomer services. _9962 |
|
| 650 | 0 |
_aMarketing. _9854 |
|
| 700 |
_aZeithaml, Valarie A. _9963 |
||
| 942 |
_2ddc _cBK _n0 |
||
| 999 |
_c395 _d395 |
||